How long have you been in business?

 

We have been providing quality cleaning services since December 1999.

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Where can I find neutral floor cleaner for my waxed floors?

 

We stock top quality floor cleaners, just browse our online catalog, email us or give us a call.

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Why do my waxed floors look dull?

 

The reason is that you are probably using the wrong cleaner. To prevent dullness, you need to use a cleaner that has a neutral pH. We can recommend a neutral cleaner for you.

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Who manufacture the cleaning products you use?

 

We use top manufactures like: Spotting Solutions, Johnson & Johnson, Betco, Bridgepoint, Spartan Chemical, Dura Wax and many more.

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What should I receive if I am going to pay for a quality carpet cleaning?

 

A - You should receive at least a 4 stage cleaning process.

1. Pre-inspection

2. Pre-Vacuuming

3. Carpet pre-spray with a high quality non-toxic solution.

4. Expert spot and stain pretreatment.

5. Extraction removal of soils and cleaning agents.

6. Apply Carpet Protector.

7. Movement of furniture.

 

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When will you arrive at my home to clean?

 

We'll schedule our arrival to your home within a 2 hour window. If we're late, we'll take 10% off the bill - no questions asked.

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What do I have to do to prepare for residential carpet cleaning?

 

Please be ready to explain and point out any problem areas as we go through our walkthrough.  Please VACUUM the carpets prior to our arrival to achieve the best possible carpet cleaning experience.  Also try and move most fragile and small items so we can be more thorough in our cleaning.

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What furniture would be expected to be moved when I have my carpet cleaned?

 

PureClean will include furniture moving for the following items: sofas, loveseat, tables and chairs, beds on wheels and light furniture that one technician could expect to move.

Furniture that we don't move: large dressers or chest, entertainment centers, stereo systems and electronics, bookcases, fish tanks, waterbeds, china cabinets, computers and delicate or fragile items due to liability reasons

It is always best to remove items to an area that is not being cleaned before we arrive.
 

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How often should I clean my carpet?

 

Your carpets should be professionally cleaned every 6 - 12 months. When cleaned and maintained correctly, the carpet life is extended. Your carpet will not be damaged if cleaned correctly and on a regular basis. It is the unseen bacteria, soils and allergens that cause the damage.

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How soon can I walk on my carpet after cleaning?

 

Immediately, and carpets should be completely dry within a few hours. A professional carpet cleaner will clean the carpet fibers only. The backing underlay or floorboards should not get wet.

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What stains will be removed when I have my carpet cleaned?

 

1. A spot is a substance that is adhered to the carpet fiber, but has not become set.
2. A stain is more advanced and may have become set. A professional carpet cleaner will remove all spots (dirt, food, grease, mud, etc).

A professional carpet cleaner will have more problems removing a set or permanent stain compared to a spot. PureClean carries a large amount of stain removal solutions for the removal of coffee, tea, blood, cola, urine, red wine etc. If the stain has not set and became permanent, stain removal can be successful.

Our Policy for Stain removal is as follows: Normal spotting and stain removal is included in our cleaning price.

If at the completion of cleaning there are stains that have not been removed in the cleaning process that require extra treatments such as "Heat transfer methods" or "Spot dyeing" these procedures will be discussed with you and a quote given for the removal of these more difficult stains.

We will also discuss with you whether the stain will respond to extra treatment and the likelihood of the stain being able to be removed, partially removed or lightened or if the stain is deemed permanent. Often extra treatments as mentioned above are not required as 85 - 90% of spots and stains are removed during the initial cleaning process.
 

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Is there a charge for cancellations?

 

No, PureClean Janitorial strongly believes in the quality of service that we are able to provide to our clients and cleaning doesn’t have to be a burden. All we ask is that for any reason you can’t keep your scheduled cleaning appointment please give us a 24 hour-notice by telephone or e-mail us. We will be happy to reschedule your appointment for a more convenient day and time for you.

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How often should I have my floors strip and re-waxed?

 

We recommend having your floors scrubbed and waxed once a year and stripped and re-waxed every 24 months and buffed every one to four weeks depending on the amount of traffic.

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Are you insured and bondable?

 

Yes we are, insurance certificate will be provided upon request.

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