Need to Return a product?

To return a product at PureClean, LLC, you'll need to request a Return Merchandise Authorization (RMA) number. This can be done by contacting our service department at service@getpureclean.com, or by telephone. NO returns of any type will be accepted without an RMA.

To request an RMA:
By phone: 1-870-872-0832
Monday - Friday: 10:30 a.m. - 2:30 p.m. CST

By e-mail: service@getpureclean.com

We'll need the following information to authorize your return:
- Customer name
- Invoice number
- Item serial number (s)
- Nature of the problem

In general, PureClean accepts returns on merchandise from select manufacturers within 15 days. However, PureClean reserves the right to authorize product returns beyond 15 days from the invoice date. IF the product is accepted after 15 days, credit will be issued toward one of the following:

• FUTURE PRODUCT PURCHASES

• A FULL CASH REFUND
•  
• ORIGINAL SHIPPING CHARGES ARE NOT REFUNDED ON RETURNED ITEMS.
•  Customers are responsible for all shipping charges back to PureClean on returned items, and PureClean will pay the shipping charges on the replacement or exchange item(s) going back.
• SEND YOUR RETURN VIA COURIER TO THE ADDRESS BELOW: AND PURECLEAN WILL COVER THE SHIPPING CHARGE
  • PURECLEAN SERVICES
    P.O. BOX 5612
    Pine Bluff, AR 71611
    Location Zip:
  • 71603-2705

Returns within 15 days from invoice date can be for exchange, replacement refund or credit at PureClean Services discretion. Please be aware that specific manufacturers have more restrictive return policies.